Frequently asked questions

Lovon is an AI-powered mental health support app that lets you talk by voice—just like with a real person—to calm your mind, process difficult thoughts and emotions, and get compassionate support anytime. It's built with input from PhD psychologists and mental health professionals to provide evidence-informed emotional support, not generic chit-chat.

You open the app, start a voice call, and simply talk. Lovon listens, reflects back what it hears, and offers guidance, coping tools, and gentle questions to help you understand what you're feeling and what you can do next. Over time, it learns your preferences and patterns so sessions feel more and more personal—Lovon adapts to your communication style, topics, and goals instead of giving one-size-fits-all answers.

We take privacy and security very seriously. Your conversations are encrypted in transit and at rest, and stored on secure, industry-standard infrastructure. We never use your personal conversations to train public AI models. Access to any identifiable data is strictly limited to what's necessary to operate and improve Lovon, and only to a small number of authorized team members under confidentiality obligations. You're always in control and can request deletion of your account and personal data in line with our policies.

Lovon can support you with everyday mental health struggles such as stress, anxiety, overthinking, low mood, self-doubt, relationship problems, loneliness, burnout, and big life decisions. It's designed for emotional support and self-reflection, not for crisis care or medical emergencies.

No. Lovon is not a licensed clinician and does not replace human therapy, medical treatment, or professional diagnosis. Think of Lovon as an always-available companion that can help you cope, reflect, and build healthier habits between or alongside sessions with a human professional.

General-purpose AI assistants are built to answer any kind of question and tend to be "people-pleasers" that try to agree and be helpful in every context. Lovon is built specifically for mental health. Conversations are structured around your emotional world rather than tasks: Lovon remembers context, adapts to you over time, and is willing to gently challenge your thinking when that's helpful, not just tell you what you want to hear. It's voice-first and focused on your emotional world, not on doing tasks or answering random questions.

Lovon is for people 13+ who want a safe space to talk about their feelings, reduce stress and anxiety, work on self-esteem, or improve relationships. It can be helpful if you're completely new to therapy or if you already see a therapist and want extra support between sessions.

No. Lovon cannot provide a clinical diagnosis or label. It can help you notice patterns, triggers, and behaviors, and nudge you toward healthier coping strategies—but only a licensed professional can diagnose or prescribe treatment.

No. Lovon cannot prescribe, adjust, or stop any medication. Any questions about medication should always be discussed with a doctor or psychiatrist.

Lovon is never the right tool for an emergency, or for a moment when you might hurt yourself or someone else. In a crisis, you should immediately contact local emergency services, a crisis hotline, or go to the nearest emergency room. If you are in immediate danger, do not wait for an AI or app—seek human help right away.

In the Lovon app, go to Settings > Manage subscription and cancel there — this works for App Store, Google Play and website purchases. You can also cancel App Store purchases in your iPhone Settings and Google Play purchases in the Play Store. Step by step: how to cancel your Lovon subscription.

In the Lovon app under Settings > Manage subscription. Lovon starts with a 7-day trial and then renews automatically until you cancel. Trial, renewal, billing and receipts are explained on Manage your Lovon subscription.

Download the Lovon app for iPhone or Android, tap Sign In and use the login details you received when you subscribed. Forgot your password? Tap Forgot password on the Sign In screen. More on the Lovon login page.

Yes. Lovon is a real app on the App Store and Google Play, run by a registered US company, with clear billing and cancellation in the app. Ratings, who runs Lovon and how billing works: Is Lovon legit?

It is Lovon — one word, L-O-V-O-N. People often search for it as Love On, Loveon or the Love On app. If you are looking for the AI mental health support app you talk to by voice, you are in the right place: download Lovon or visit the Help Center. Other apps and sites called LoveOn or Loveon are not related to Lovon. More: Lovon or Loveon?

Open the Lovon app and go to Settings > Delete account. Deleting your account is permanent, and your data is deleted within 30 days. Cancel your subscription first, because deleting your account does not cancel an App Store or Google Play subscription: how to cancel. Can't open the app? Email support@lovon.app from the email address you used to subscribe. Step by step: delete your Lovon account.