Lovon

Lovon – Terms of Use

Effective Date: March 25, 2026

These Terms of Use ("Terms") are a legal agreement between you ("you", "User") and BABAYAGA Inc., a Delaware corporation ("BABAYAGA", "Lovon", "Company", "we", "us", or "our"), governing your use of the Lovon mobile applications, websites, voice interfaces, and related services (collectively, the "Service").

By creating an account, accessing, or using the Service in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old to use the Service.

By using the Service, you represent and warrant that you meet these requirements.

2. Description of the Service – Self-Help, Not Therapy

Lovon is an AI-powered self-help and emotional support tool. The Service provides conversational interfaces, prompts, and reflections designed to help you better understand your own thoughts, feelings, and behaviors.

The Service is not medical care or therapy. Specifically:

  • The Service does not provide medical, psychiatric, psychological, or other professional healthcare services.

  • The Service does not diagnose, treat, or cure any medical or mental health condition.

  • The Service does not provide crisis or emergency intervention.

  • Your use of the Service does not create a therapist–patient, doctor–patient, or any other licensed professional–client relationship with BABAYAGA or with any of our advisors, including licensed psychologists.

Any references within the Service or marketing materials to "therapy", "therapist", "session", or similar terms are used only in a colloquial, descriptive sense to refer to general self-help and emotional support features. They do not mean that the Service provides licensed therapy or clinical treatment.

3. Not for Emergencies or Crisis Situations

The Service is not designed for use in emergencies or crisis situations, including situations involving suicide, self-harm, or harm to others.

You must not use the Service if:

  • you are in immediate danger,

  • you are thinking about suicide or self-harm,

  • you may harm another person, or

  • you are experiencing a medical or mental health emergency.

If you are in crisis or think you may hurt yourself or someone else, you must immediately contact:

  • your local emergency number (for example, 988 or 911 in the United States), or

  • a suicide prevention or crisis hotline available in your country or region.

BABAYAGA does not monitor communications in real time and cannot contact emergency services on your behalf.

4. AI-Generated Content and Limitations

The Service uses artificial intelligence ("AI") models to generate conversational responses. AI-generated output may be incomplete, inaccurate, or inappropriate and may not reflect the views of BABAYAGA or any human expert.

You understand and agree that:

  • AI responses are provided "as is" for general informational and self-help purposes only.

  • You are solely responsible for how you interpret and use any information or suggestions from the Service.

  • You must not rely on the Service as a substitute for professional medical, psychological, legal, financial, or other professional advice.

  • You should always seek the advice of a qualified professional with any questions you may have regarding a medical or mental health condition.

BABAYAGA does not guarantee that the AI will recognize or respond appropriately to all mentions of self-harm, suicide, or other risks.

5. No Clinical Supervision or Provider–Patient Relationship

BABAYAGA may consult with licensed psychologists or other professionals in designing and improving the Service. These individuals act solely as advisors to the Company.

They do not:

  • provide individual therapy or clinical care through the Service,

  • review or respond to individual user sessions in real time, or

  • enter into any therapist–patient or doctor–patient relationship with you through the Service.

Your use of the Service does not create any professional relationship with any of BABAYAGA's advisors.

6. User Obligations

When using the Service, you agree to:

  • use the Service only for personal, non-commercial self-help and informational purposes;

  • not use the Service as a substitute for professional diagnosis, treatment, or therapy;

  • not ignore or delay seeking professional medical or mental health advice based on information obtained through the Service;

  • not use the Service in emergencies or crises;

  • comply with all applicable laws and regulations.

You further agree not to:

  • use the Service for any unlawful purpose;

  • upload, share, or say anything that is defamatory, obscene, hateful, or infringes on the rights of others;

  • attempt to gain unauthorized access to the Service or to other users' data;

  • introduce malware or other harmful code.

7. Account, Access and Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must promptly notify us of any unauthorized use or security breach.

BABAYAGA may suspend or terminate your access to the Service if we reasonably believe you have violated these Terms or pose a risk to others.

8. Subscriptions, Payments, and Refunds

8.1 Paid Plans; Auto-Renewal

The Service may offer free and paid features, including subscriptions and one-time purchases ("Paid Features"). Prices and billing terms will be presented to you at the time of purchase.

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You authorize us (or the applicable app store / payment processor) to charge your selected payment method for recurring fees, including applicable taxes, until you cancel.

8.2 Trials, Discounts, and Promotions

If you start a free trial or promotional offer, your subscription may automatically convert to a paid subscription at the end of the trial/offer period unless you cancel before it ends. Any trial or promotional terms will be disclosed at checkout.

8.3 How to Cancel

You can cancel at any time. Cancellation stops future renewals, and you will generally retain access until the end of the current paid period.

How you cancel depends on where you purchased:

  • Apple App Store: Manage/cancel via your Apple ID subscription settings.

  • Google Play: Manage/cancel via your Google Play subscription settings.

  • Website (Stripe): Cancel via your account/subscription management page (if available) or by contacting support@lovon.app.

Deleting the app does not cancel your subscription.

8.4 Refund Rules Depend on Purchase Channel

Refund eligibility and processing depend on the purchase channel.

(A) Purchases via Apple App Store

All billing, cancellations, and refunds for App Store purchases are processed by Apple under Apple's terms and policies. Lovon does not process App Store refunds and cannot guarantee Apple's refund decisions. We can help troubleshoot access issues and verify account status, but refund requests must be submitted through Apple.

(B) Purchases via Google Play

All billing, cancellations, and refunds for Google Play purchases are processed under Google Play's terms and policies. Lovon does not control Google Play refund decisions. We can help troubleshoot access issues and verify account status, but refund requests are handled through Google Play.

(C) Purchases via Our Website

Website purchases are generally final and non-refundable once access to the digital service is provided, except (i) where required by applicable law or (ii) as set forth in the 30-Day Satisfaction Guarantee described in Section 8.4(D) below.

For clarity, "access provided" includes, for example, when:

  • premium features are unlocked for your account; or

  • you can access Paid Features (including Daily Conversations / sessions) after purchase; or

  • you complete your first paid session/conversation.

We may also approve a refund for website purchases in the following limited cases:

  • Duplicate charge: you were charged twice for the same purchase;

  • Unauthorized transaction: we receive sufficient evidence that the transaction was not authorized by you;

  • Service defect / access failure: you cannot access the Paid Features due to a verified technical issue and we are unable to restore access within a reasonable time after you contact support and provide requested information (e.g., screenshots or a short screen recording).

(D) 30-Day Satisfaction Guarantee (First Website Purchase Only)

If you purchase a subscription through our website for the first time and are not satisfied with the Service, you may request a full refund within thirty (30) days of your initial purchase date, provided that you demonstrate Qualifying Usage (defined below) during your subscription period.

"Qualifying Usage" means completing at least one (1) session of ten (10) or more continuous minutes with the AI therapist for each full calendar week that has elapsed between the date your subscription began and the date you submit your refund request.

Examples:

  • If you submit a refund request 28 days after purchase (4 full weeks), you must have completed at least 4 qualifying sessions (one per week).

  • If you submit a refund request 10 days after purchase (1 full week), you must have completed at least 1 qualifying session.

Session duration is measured by our systems. We may ask you to provide the email address associated with your account so that we can verify your usage records.

If you have not met the Qualifying Usage threshold, we are not obligated to issue a refund under this Section, but may, at our sole discretion, offer account credit, an extended trial period, or other remedies.

This 30-Day Satisfaction Guarantee:

  • applies only to the first subscription purchase made through our website;

  • does not apply to subscription renewals, one-time purchases, or purchases made through the Apple App Store or Google Play;

  • does not apply if your account has been suspended or terminated for a violation of these Terms.

To request a refund under this Section, contact support@lovon.app within the 30-day window and include the information listed in Section 8.7.

8.5 No Refunds for These Situations (Website Purchases)

To the maximum extent permitted by law, and except as expressly provided in Section 8.4(C) (duplicate charge, unauthorized transaction, or service defect) and Section 8.4(D) (30-Day Satisfaction Guarantee), we do not provide refunds for:

  • partially used subscription periods or unused time;

  • forgetting to cancel before renewal;

  • change of mind after purchase;

  • personal reasons (e.g., "I don't like it", "it didn't meet expectations");

  • financial reasons (e.g., "I didn't expect the charge", "I didn't realize it renews automatically");

  • dissatisfaction with results or outcomes where the Qualifying Usage threshold under Section 8.4(D) has not been met;

  • failure to use the Service or failure to complete the Qualifying Usage threshold.

8.6 EU/EEA/UK Consumer Rights

Nothing in these Terms limits mandatory consumer rights under applicable law. If you reside in the EU/EEA/UK, you may have a statutory right of withdrawal in certain cases. However, for digital content/services, that right may be lost once performance begins if you gave prior express consent and acknowledged that you lose your right of withdrawal. Where required, we will obtain such consent during checkout for website purchases.

8.7 Support and Required Information

If you believe you qualify for a refund under Section 8.4(C) or Section 8.4(D), contact support@lovon.app and include:

  • the email associated with your Lovon account,

  • purchase date and amount,

  • receipt/transaction ID,

  • and (for access issues) screenshots or a short screen recording showing the problem.

If a refund is approved for a website purchase, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

8.8 Chargebacks and Payment Disputes

If you have a billing question, please contact support@lovon.app before initiating a chargeback or bank dispute. We will try to resolve billing or access issues promptly. Excessive or bad-faith chargebacks may result in suspension or termination of your account, to the extent permitted by law.

9. Intellectual Property

All rights, title, and interest in and to the Service, including software, text, graphics, logos, trademarks, and AI models (excluding your own content), are owned by BABAYAGA or our licensors. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use in accordance with these Terms.

You retain ownership of any content you provide during your use of the Service. By using the Service, you grant BABAYAGA a worldwide, non-exclusive, royalty-free license to use, reproduce, process, and display your content as necessary to operate, maintain, and improve the Service, as described in our Privacy Policy.

10. Third-Party Services

The Service may rely on or integrate with third-party providers (for example, voice processing services and AI model providers). Your use of such features may be subject to additional terms and privacy practices of those third parties. BABAYAGA is not responsible for the content, policies, or practices of third-party services.

11. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

BABAYAGA AND ITS AFFILIATES, ADVISORS, LICENSORS, AND SERVICE PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

  • THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED;

  • AI-GENERATED RESPONSES WILL BE ACCURATE, COMPLETE, OR APPROPRIATE; OR

  • THE SERVICE WILL RESULT IN ANY IMPROVEMENT IN YOUR MENTAL HEALTH, RELATIONSHIPS, OR WELL-BEING.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BABAYAGA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, ADVISORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

  • THE AMOUNT YOU PAID TO US FOR THE SERVICE DURING THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM, OR

  • ONE HUNDRED U.S. DOLLARS (US $100).

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY FOR PERSONAL INJURY OR FOR CERTAIN TYPES OF DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless BABAYAGA and its affiliates, officers, directors, employees, advisors, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:

  • your use of the Service,

  • your violation of these Terms, or

  • your violation of any rights of another person or entity.

14. Governing Law; Arbitration and Class Action Waiver (US Users)

If you reside in the United States, these Terms and any dispute arising out of or relating to them or to the Service are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules.

Binding Arbitration.

Any dispute, claim, or controversy between you and BABAYAGA arising out of or relating to these Terms or the Service (a "Dispute") shall be resolved by binding individual arbitration administered by a recognized arbitration provider, rather than in court, except that you and BABAYAGA may seek injunctive or equitable relief in a court of competent jurisdiction as needed to protect rights or interests.

Class Action Waiver.

You and BABAYAGA agree that all Disputes will be resolved only on an individual basis, and not in a class, collective, consolidated, or representative action or proceeding. You and BABAYAGA expressly waive any right to participate in or bring a class action, class arbitration, or representative action.

Opt-Out.

You may opt out of this arbitration and class action waiver provision by sending a written notice to [postal address] or email to support@lovon.app within thirty (30) days after you first accept these Terms. Your opt-out notice must include your full name, the email associated with your account, and a clear statement that you wish to opt out of arbitration and class action waiver.

If you opt out, or if this Section is found unenforceable as to you, Disputes shall be resolved exclusively in the state or federal courts located in Delaware, and you consent to such jurisdiction and venue.

15. Users Outside the United States

If you reside outside the United States, you may have additional mandatory rights under the laws of your country of residence. Nothing in these Terms limits any such rights.

For non-US users, these Terms and any Dispute shall, to the extent permitted by law, be governed by the laws of Delaware (USA), and disputes may be brought before the competent courts of your country of residence or of Delaware, as required by applicable law.

16. Changes to the Service and Terms

We may modify or discontinue all or part of the Service at any time. We may also update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms and/or by providing notice through the Service or via email.

Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the revised Terms.

17. Contact Information

BABAYAGA Inc. 221 W 9th St Unit 363 Wilmington, DE 19801 United States Email: support@lovon.app