Lovon

How to cancel your Lovon subscription

You can cancel (unsubscribe from) Lovon at any time, and it takes about a minute. The quickest way is inside the Lovon app. If you bought Lovon through the App Store or Google Play, you can also cancel in your phone’s subscription settings.

Quick answer

Open the Lovon app, go to Settings > Manage subscription and cancel there. This works whether you subscribed through the App Store, on Google Play or on our website.

Cancel in the Lovon app (works for every subscription)

  1. Open the Lovon app on your phone. Not signed in? See how to log in to Lovon.
  2. Go to Settings.
  3. Tap Manage subscription.
  4. Follow the steps on screen to cancel your subscription.

Subscribed on the Lovon website? Cancel the same way: the app cancels your website subscription for you, so you don’t need to contact us.

Cancel on iPhone or iPad (App Store purchases)

If you subscribed through the App Store, you can also cancel in your Apple settings:

  1. Open the Settings app on your iPhone or iPad.
  2. Tap your name.
  3. Tap Subscriptions.
  4. Tap Lovon.
  5. Tap Cancel Subscription. You may need to scroll down to see it.

If there is no Cancel Subscription button, the subscription is already cancelled. Apple’s own guide: Cancel a subscription from Apple.

Cancel on Android (Google Play purchases)

If you subscribed through Google Play, you can also cancel in the Play Store:

  1. Open the Google Play Store app.
  2. Tap your profile icon in the top right.
  3. Tap Payments & subscriptions, then Subscriptions.
  4. Tap Lovon.
  5. Tap Cancel subscription and follow the instructions.

Google’s own guide: Cancel, pause, or change a subscription on Google Play.

Subscribed on the Lovon website?

Website subscriptions are cancelled in the Lovon app too. Download the app from the App Store or Google Play, sign in with the login details you received when you subscribed, then go to Settings > Manage subscription.

Lost your login details or forgot your password? The Lovon login page explains how to reset it.

If you can’t cancel

If none of the above works — for example, you can’t sign in or you don’t see your subscription — email support@lovon.app from the email address you used to subscribe. Tell us where you bought Lovon (App Store, Google Play or our website) and we’ll cancel it for you.

What happens after you cancel

  • Your subscription stops renewing. You generally keep access until the end of the period you’ve already paid for.
  • Deleting the app does not cancel your subscription. Cancel first, then delete the app if you want to.
  • Want to delete your account too? Cancel first, then see how to delete your Lovon account.
  • On a trial, cancel before your 7-day trial ends to avoid being charged for the first paid period.
  • App Store subscriptions renew automatically unless you cancel at least 24 hours before the renewal date.
  • Subscriptions bought on our website appear on your card statement as LOVON. App Store charges appear as APPLE.COM/BILL, and Google Play charges start with GOOGLE *. A one-time quiz result unlock appears as “Get Your Test Results”.

Unsubscribe from Lovon emails

To stop emails from Lovon, use the Unsubscribe link at the bottom of any email we send. Cancelling and unsubscribing are separate: cancelling stops payments, unsubscribing stops emails.

Frequently asked questions

How do I cancel my Lovon subscription?

In the Lovon app, go to Settings > Manage subscription and cancel. App Store purchases can also be cancelled in your iPhone Settings, and Google Play purchases in the Play Store.

How do I cancel Lovon on iPhone?

In the Lovon app go to Settings > Manage subscription, or open the iPhone Settings app, tap your name, then Subscriptions > Lovon > Cancel Subscription.

How do I cancel Lovon on Android?

In the Lovon app go to Settings > Manage subscription, or open the Google Play Store, tap your profile icon, then Payments & subscriptions > Subscriptions > Lovon > Cancel subscription.

I subscribed on the Lovon website. How do I cancel?

Install the Lovon app, sign in with the details you received when you subscribed, and go to Settings > Manage subscription. The app cancels your website subscription. If you can’t sign in, email support@lovon.app.

How do I unsubscribe from Lovon?

If you mean your paid subscription, cancel it in the app under Settings > Manage subscription. If you mean emails, click Unsubscribe at the bottom of any Lovon email.

Can I cancel during the trial?

Yes. Cancel before your 7-day trial ends and you won’t be charged for the first paid period. On the App Store, cancel at least 24 hours before the trial ends.

Does deleting the app cancel my subscription?

No. Deleting the app does not cancel your subscription. Cancel it first in the app or in your phone’s subscription settings.

Will I lose access as soon as I cancel?

Generally no. Your subscription stops renewing, and you keep access until the end of the period you’ve already paid for.

I can’t find Manage subscription in the app. What should I do?

Make sure you are signed in (see how to log in) and have the latest version of the app. If you still can’t find it, email support@lovon.app and we’ll cancel it for you.

Does deleting my Lovon account cancel my subscription?

Cancel your subscription first, in the app under Settings > Manage subscription. Deleting your account does not cancel an App Store or Google Play subscription. Then you can delete your account under Settings > Delete account.

Still need help?

Email support@lovon.app from the email address you used to subscribe, and tell us where you bought Lovon (App Store, Google Play or our website). We answer by email.