Manage your Lovon subscription
Your Lovon subscription is managed in the app under Settings > Manage subscription. Here is where to find it, how the trial and renewals work, and what to do about billing questions.
Quick answer
Open the Lovon app and go to Settings > Manage subscription. App Store and Google Play subscriptions can also be managed in your phone’s subscription settings.
Where to manage your subscription
- In the Lovon app: Settings > Manage subscription. This works for every purchase, including subscriptions bought on our website.
- iPhone or iPad (App Store purchases): Settings > your name > Subscriptions > Lovon.
- Android (Google Play purchases): Google Play Store > profile icon > Payments & subscriptions > Subscriptions > Lovon.
Want to stop your subscription? Follow the step-by-step guide: how to cancel your Lovon subscription.
How the trial and renewal work
Lovon subscriptions start with a 7-day trial. When the trial ends, the subscription renews automatically at the price shown when you subscribed, and keeps renewing each billing period until you cancel.
You can cancel at any time. You generally keep access until the end of the period you’ve already paid for.
Billing questions
- Subscriptions bought on our website appear on your card statement as LOVON. App Store charges appear as APPLE.COM/BILL, and Google Play charges start with GOOGLE *. A one-time quiz result unlock appears as “Get Your Test Results”.
- App Store and Google Play purchases are billed by Apple and Google: payment methods and receipts are in your Apple or Google account.
- Website purchases: for a receipt or to change your payment method, email support@lovon.app.
- Charged after cancelling, or don’t recognize a charge? Email support@lovon.app with the date and amount before disputing it with your bank, and we’ll look into it.
New phone or reinstalling the app
Install Lovon again and sign in with the same login details. See how to log in to Lovon.
Delete your account
You can delete your Lovon account in the app under Settings > Delete account. Cancel your subscription first: deleting your account does not cancel an App Store or Google Play subscription. Step by step: how to delete your Lovon account.
Refunds and your data
Refund rules depend on where you paid — see the Refund & Cancellation Policy.
The Privacy Policy explains your other data rights, such as getting a copy of your data, and how to make a request.
Frequently asked questions
Where can I manage my Lovon subscription?
In the Lovon app under Settings > Manage subscription. App Store and Google Play subscriptions can also be managed in your phone’s subscription settings.
How long is the Lovon trial?
Seven days. After the trial the subscription renews automatically until you cancel.
Does my Lovon subscription renew automatically?
Yes. It renews at the end of each billing period until you cancel. You can cancel at any time.
Why was I charged by Lovon?
Usually because a trial ended or a subscription renewed. Website subscriptions appear as LOVON, App Store charges as APPLE.COM/BILL and Google Play charges as GOOGLE *. If you don’t recognize a charge, email support@lovon.app with the date and amount.
How do I change my payment method?
For App Store and Google Play purchases, change it in your Apple or Google account. For website purchases, email support@lovon.app.
How do I get a receipt?
App Store and Google Play receipts are in your Apple or Google account. For website purchases, email support@lovon.app.
How do I cancel my subscription?
In the app go to Settings > Manage subscription. Step by step: cancel your Lovon subscription.
How do I delete my Lovon account?
In the app go to Settings > Delete account. Cancel your subscription first. More: delete your Lovon account.
Still need help?
Email support@lovon.app from the email address you used to subscribe, and tell us where you bought Lovon (App Store, Google Play or our website). We answer by email.