Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means video sessions with a licensed therapist who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
Does Health First Colorado (Medicaid) cover online therapy services?
Health First Colorado covers telehealth therapy provided by licensed clinicians. Lovon is not a healthcare provider, does not bill insurance, and is not covered by Medicaid or any other plan.
Is a support app private?
Lovon is not a healthcare provider, so the clinical confidentiality rules that bind licensed therapists do not apply to it. How your data is handled is set out in the privacy policy, which is worth reading before you start.
Can an app help with severe mental health conditions?
No. Severe conditions need assessment, treatment, and often medication management from a licensed professional, and sometimes in-person or intensive care. Lovon offers emotional support and nothing more, and it is not designed for crisis situations.
How do I know if online therapy is right for me?
Online therapy suits people who value the flexibility, face transportation barriers, or cannot fit a daytime appointment. The clearest way to find out is to ask a licensed therapist during an intake call whether your situation is a good fit for remote work.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Michelle
2 months ago
The therapist helped me reflect instead of reacting. That change made conversations much easier.
Brian
2 months ago
I came to Lovon completely overwhelmed and emotionally exhausted. Session by session, I learned to recognize my patterns and stop repeating the same conflicts. This genuinely changed how I show up in my relationship.
Samantha
2 months ago
Lovon helped me see my partner's point of view without ignoring my own needs. That balance was something I struggled with for years.
Michael
1 month ago
I used Lovon during a period of constant emotional ups and downs. Over time, the sessions helped me feel grounded again.
Justin
3 weeks ago
The sessions helped me stop repeating the same mistakes in communication. I feel more intentional now.
Michelle
2 months ago
The therapist helped me reflect instead of reacting. That change made conversations much easier.
Brian
2 months ago
I came to Lovon completely overwhelmed and emotionally exhausted. Session by session, I learned to recognize my patterns and stop repeating the same conflicts. This genuinely changed how I show up in my relationship.
Samantha
2 months ago
Lovon helped me see my partner's point of view without ignoring my own needs. That balance was something I struggled with for years.
Michael
1 month ago
I used Lovon during a period of constant emotional ups and downs. Over time, the sessions helped me feel grounded again.
Justin
3 weeks ago
The sessions helped me stop repeating the same mistakes in communication. I feel more intentional now.





