Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means video or phone sessions with a licensed therapist who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
How does online therapy work in Florida?
A therapist licensed in Florida sees you by video or phone through a secure platform. The therapist generally needs to hold a Florida license to treat you while you are in the state, which is worth confirming before a first session.
Do you accept insurance?
Lovon is not a healthcare provider, does not bill insurance, and is not covered by any plan, including Florida Medicaid. Licensed telehealth therapists often do take insurance, though many in Florida are out of network, so ask about superbills.
What methods does Lovon use?
The conversation methods were designed with PhD psychologists and draw on cognitive behavioral ideas, emotion-focused work, and attachment theory. That describes how the conversations are structured, not a course of treatment. Lovon is support, not therapy.
Can an app help with a condition like ADHD or OCD?
Conditions like ADHD and OCD need assessment and treatment from a licensed professional, and often medication management. An app can help you talk through a hard day, but it is not treatment and should not be used in place of one.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Justin
3 weeks ago
The sessions helped me stop repeating the same mistakes in communication. I feel more intentional now.
Jennifer
2 months ago
Lovon helped me process emotions I had been avoiding for a long time. It felt safe and structured.
Rachel
2 weeks ago
I stopped feeling constantly misunderstood. Lovon helped me articulate what I feel in a way my partner could hear.
James
1 month ago
I started using Lovon during a serious relationship crisis. The therapist helped me understand my emotions and communicate without escalating. It played a real role in saving my relationship.
Joseph
2 months ago
The sessions gave me tools I could actually use in real conversations. It felt practical, not abstract.
Justin
3 weeks ago
The sessions helped me stop repeating the same mistakes in communication. I feel more intentional now.
Jennifer
2 months ago
Lovon helped me process emotions I had been avoiding for a long time. It felt safe and structured.
Rachel
2 weeks ago
I stopped feeling constantly misunderstood. Lovon helped me articulate what I feel in a way my partner could hear.
James
1 month ago
I started using Lovon during a serious relationship crisis. The therapist helped me understand my emotions and communicate without escalating. It played a real role in saving my relationship.
Joseph
2 months ago
The sessions gave me tools I could actually use in real conversations. It felt practical, not abstract.





