Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means sessions with a licensed therapist who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
Does Arkansas Medicaid cover online therapy services?
Arkansas Medicaid, including ARKids and Arkansas Works, covers many telehealth appointments and online therapy sessions. Coverage varies by provider and service, so contact your plan directly to verify benefits. Lovon is not a healthcare provider and is not covered by any plan.
How do conversations with Lovon work?
Lovon uses voice rather than text. You open the app and talk about what is bothering you, on a phone, computer, or tablet, and it responds in the moment using conversation methods designed with PhD psychologists. It is support, not treatment.
Can Lovon replace my licensed therapist?
No. Lovon cannot replace licensed therapy, diagnose conditions, or prescribe medication. For serious mental health concerns, bipolar disorder, schizophrenia, or any crisis situation, work with a licensed mental health professional.
Is a support app private?
Lovon is not a healthcare provider, so the clinical confidentiality rules that bind licensed therapists do not apply to it. How your data is handled is set out in the privacy policy, which is worth reading before you start.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
William
2 months ago
I came in confused and emotionally drained. Lovon helped me clarify what I actually want instead of acting out of fear.
Emma
2 days ago
Lovon helped me rebuild confidence after months of emotional exhaustion. I feel more present and grounded.
Ryan
2 days ago
The sessions helped me stop repeating the same mistakes. I feel more intentional in how I communicate.
Chris
1 month ago
When my emotions felt overwhelming, Lovon helped me pause and reflect. I now communicate instead of spiraling into anxiety.
Kimberly
2 months ago
The therapist helped me understand my role in recurring conflicts. That awareness changed how I act.
William
2 months ago
I came in confused and emotionally drained. Lovon helped me clarify what I actually want instead of acting out of fear.
Emma
2 days ago
Lovon helped me rebuild confidence after months of emotional exhaustion. I feel more present and grounded.
Ryan
2 days ago
The sessions helped me stop repeating the same mistakes. I feel more intentional in how I communicate.
Chris
1 month ago
When my emotions felt overwhelming, Lovon helped me pause and reflect. I now communicate instead of spiraling into anxiety.
Kimberly
2 months ago
The therapist helped me understand my role in recurring conflicts. That awareness changed how I act.





