Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means sessions with a licensed clinician who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
Is a support app private?
Lovon is not a healthcare provider, so the clinical confidentiality rules that bind licensed therapists do not apply to it. How your data is handled is set out in the privacy policy, which is worth reading before you start.
Can online therapy work for children and adolescents?
Licensed clinicians in Utah do work with teens and children remotely, usually with parental consent and appropriate supervision. Some approaches translate better to video than others, so ask at intake. Lovon is not intended as care for minors.
Do you accept Utah Medicaid?
Lovon is not a healthcare provider, does not bill insurance, and is not covered by Medicaid or any other plan. Many telehealth providers in Utah do accept Utah Medicaid, which expanded coverage in 2020, so ask your plan for its network.
How does online counseling work if I do not have a private space?
Remote sessions need somewhere quiet where you can speak openly without interruption. Headphones help, as does scheduling when the house is empty. Some people use their parked car. A therapist can also help you plan around this at intake.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Paula
2 months ago
Lovon helped me communicate boundaries without feeling guilty. That was a big shift for me.
Chris
1 month ago
When my emotions felt overwhelming, Lovon helped me pause and reflect. I now communicate instead of spiraling into anxiety.
Grace
1 month ago
Lovon helped me rebuild emotional clarity during a very confusing time.
Lily
1 month ago
I learned how to talk about difficult topics without shutting down. That was a big breakthrough for me.
Michelle
2 months ago
The therapist helped me reflect instead of reacting. That change made conversations much easier.
Paula
2 months ago
Lovon helped me communicate boundaries without feeling guilty. That was a big shift for me.
Chris
1 month ago
When my emotions felt overwhelming, Lovon helped me pause and reflect. I now communicate instead of spiraling into anxiety.
Grace
1 month ago
Lovon helped me rebuild emotional clarity during a very confusing time.
Lily
1 month ago
I learned how to talk about difficult topics without shutting down. That was a big breakthrough for me.
Michelle
2 months ago
The therapist helped me reflect instead of reacting. That change made conversations much easier.





