Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means video or phone sessions with a licensed therapist who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It does not diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
How does online therapy work for Arizona residents?
Online therapy in Arizona works through telehealth platforms that connect you with a licensed therapist by video, voice, or text. The therapist generally needs to be licensed in Arizona to see you while you are in the state, which is worth confirming before a first session.
Can I use online therapy if I live in rural Arizona?
Yes. Telehealth is particularly useful in rural parts of Arizona where local providers are extremely limited. As long as you have a reliable connection, you can work with a therapist licensed anywhere in the state.
Does insurance cover online therapy in Arizona?
Coverage varies by plan. Many telehealth therapy services bill insurance, and AHCCCS plans maintain behavioral health networks. Lovon is not a healthcare provider, does not bill insurance, and is not covered by any plan.
Is a support app private?
Lovon is not a healthcare provider, so the clinical confidentiality rules that bind licensed therapists do not apply to it. How your data is handled is set out in the privacy policy, which is worth reading before you start.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Joshua
2 months ago
The sessions helped me slow down emotionally. I stopped jumping to conclusions and started listening more.
Paula
2 months ago
Lovon helped me communicate boundaries without feeling guilty. That was a big shift for me.
Rebecca
2 weeks ago
Lovon helped me regain emotional control during tense moments. That alone reduced many arguments.
Clara
1 month ago
Lovon helped me process emotions I had been avoiding for a long time. It felt structured and safe.
David
1 month ago
What surprised me was how consistent the progress felt. Each session built on the last one and I could clearly feel my emotional stability improving.
Joshua
2 months ago
The sessions helped me slow down emotionally. I stopped jumping to conclusions and started listening more.
Paula
2 months ago
Lovon helped me communicate boundaries without feeling guilty. That was a big shift for me.
Rebecca
2 weeks ago
Lovon helped me regain emotional control during tense moments. That alone reduced many arguments.
Clara
1 month ago
Lovon helped me process emotions I had been avoiding for a long time. It felt structured and safe.
David
1 month ago
What surprised me was how consistent the progress felt. Each session built on the last one and I could clearly feel my emotional stability improving.





