Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means video sessions with a licensed therapist who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
Does insurance cover online therapy in Indiana?
Many plans, including Indiana Medicaid through Hoosier Healthwise, cover telehealth sessions with licensed clinicians. Coverage varies, so check with your plan. Lovon is not a healthcare provider, does not bill insurance, and is not covered by any plan.
Can I use online therapy if I travel or move within Indiana?
A therapist is licensed by state, so moving within Indiana is generally fine while moving out of state may not be. Ask your therapist before you travel, since the rules follow where you are physically sitting during a session.
Is a support app private?
Lovon is not a healthcare provider, so the clinical confidentiality rules that bind licensed therapists do not apply to it. How your data is handled is set out in the privacy policy, which is worth reading before you start.
How do I check that a therapist is licensed in Indiana?
Use the Indiana Professional Licensing Agency lookup, which covers psychologists, licensed clinical social workers, licensed mental health counselors, and marriage and family therapists. A clinician generally needs an Indiana license to treat you while you are in the state.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Kimberly
2 months ago
The therapist helped me understand my role in recurring conflicts. That awareness changed how I act.
Emily
1 month ago
I learned to slow down and listen instead of immediately defending myself. This completely changed the tone of our discussions.
Daniel
1 month ago
I initially just needed someone to talk to. Over time, I realized I was learning how to regulate my emotions and express myself clearly.
Ashley
1 month ago
I stopped feeling constantly misunderstood. Lovon helped me express myself in a way my partner could actually hear.
Paula
2 months ago
Lovon helped me communicate boundaries without feeling guilty. That was a big shift for me.
Kimberly
2 months ago
The therapist helped me understand my role in recurring conflicts. That awareness changed how I act.
Emily
1 month ago
I learned to slow down and listen instead of immediately defending myself. This completely changed the tone of our discussions.
Daniel
1 month ago
I initially just needed someone to talk to. Over time, I realized I was learning how to regulate my emotions and express myself clearly.
Ashley
1 month ago
I stopped feeling constantly misunderstood. Lovon helped me express myself in a way my partner could actually hear.
Paula
2 months ago
Lovon helped me communicate boundaries without feeling guilty. That was a big shift for me.





