Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means sessions with a licensed therapist who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
Does insurance cover online therapy in Minnesota?
Many Minnesota plans cover telehealth with licensed clinicians, though coverage varies by plan and provider. Lovon is not a healthcare provider, does not bill insurance, and is not covered by any plan, including Medical Assistance.
Is a support app private?
Lovon is not a healthcare provider, so the clinical confidentiality rules that bind licensed therapists do not apply to it. How your data is handled is set out in the privacy policy, which is worth reading before you start.
Can Lovon replace my current therapist?
No. Lovon provides emotional support but cannot replace licensed therapy. If you are working with a therapist in Minnesota, some people use it between appointments, and it is worth telling your therapist you are doing so.
How do I check that a therapist is licensed in Minnesota?
Minnesota licenses psychologists, social workers, and counselors through separate boards, each with a public license lookup. The license generally has to match the state you are physically in during a session, which is worth confirming before you book.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Grace
1 month ago
Lovon helped me rebuild emotional clarity during a very confusing time.
Robert
2 months ago
The therapist helped me understand why certain topics triggered me so strongly. That awareness alone reduced many conflicts.
Emma
2 days ago
Lovon helped me rebuild confidence after months of emotional exhaustion. I feel more present and grounded.
William
2 months ago
I came in confused and emotionally drained. Lovon helped me clarify what I actually want instead of acting out of fear.
Joshua
2 months ago
The sessions helped me slow down emotionally. I stopped jumping to conclusions and started listening more.
Grace
1 month ago
Lovon helped me rebuild emotional clarity during a very confusing time.
Robert
2 months ago
The therapist helped me understand why certain topics triggered me so strongly. That awareness alone reduced many conflicts.
Emma
2 days ago
Lovon helped me rebuild confidence after months of emotional exhaustion. I feel more present and grounded.
William
2 months ago
I came in confused and emotionally drained. Lovon helped me clarify what I actually want instead of acting out of fear.
Joshua
2 months ago
The sessions helped me slow down emotionally. I stopped jumping to conclusions and started listening more.





