Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means sessions with a licensed therapist who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
Does Kentucky Medicaid cover online therapy services?
Kentucky Medicaid covers telehealth therapy delivered by licensed clinicians. Ask your managed care plan for its current behavioral health network. Lovon is not a healthcare provider, does not bill insurance, and is not covered by any plan.
Can Lovon replace a licensed therapist?
No. Lovon cannot replace licensed therapy and should not be used in place of professional treatment. It cannot diagnose conditions, prescribe medication, or handle a crisis. It is support between sessions or while you are looking for care.
Where are the lowest-cost licensed options in Kentucky?
Community mental health centers serve every region and see people regardless of ability to pay. University training clinics are supervised and cheaper than private practice. Beyond that, ask each practice directly about sliding scale rates and superbills for out-of-network reimbursement.
What should I do if I am having a mental health crisis?
Call or text 988 for immediate crisis support, or 911 if you are in immediate danger. In Louisville you can also reach Centerstone Crisis at 800-221-0446. Lovon is not designed for crisis intervention and cannot provide emergency care.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Mark
2 weeks ago
Lovon helped me sort through my feelings instead of suppressing them. I feel more emotionally honest now.
Ashley
1 month ago
I stopped feeling constantly misunderstood. Lovon helped me express myself in a way my partner could actually hear.
Rachel
2 weeks ago
I stopped feeling constantly misunderstood. Lovon helped me articulate what I feel in a way my partner could hear.
Laura
2 months ago
I stopped seeing every disagreement as a threat. That shift changed everything.
Lily
1 month ago
I learned how to talk about difficult topics without shutting down. That was a big breakthrough for me.
Mark
2 weeks ago
Lovon helped me sort through my feelings instead of suppressing them. I feel more emotionally honest now.
Ashley
1 month ago
I stopped feeling constantly misunderstood. Lovon helped me express myself in a way my partner could actually hear.
Rachel
2 weeks ago
I stopped feeling constantly misunderstood. Lovon helped me articulate what I feel in a way my partner could hear.
Laura
2 months ago
I stopped seeing every disagreement as a threat. That shift changed everything.
Lily
1 month ago
I learned how to talk about difficult topics without shutting down. That was a big breakthrough for me.





