Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
How does online therapy work with Lovon?
Lovon provides voice-based emotional support through your smartphone or computer. You can have natural conversations about your mental health concerns anytime, receiving evidence-based guidance using CBT and other therapeutic approaches. The AI responds in real-time with personalized support and coping strategies based on your specific situation.
Does Kentucky Medicaid cover online therapy services?
Kentucky Medicaid covers telehealth therapy services when provided by licensed clinicians. However, Lovon is an AI-based emotional support platform, not licensed therapy, so it wouldn't be covered by Medicaid. Lovon's affordable $49.99 monthly rate is designed to be accessible even for those paying out-of-pocket.
Can Lovon replace my need for a licensed therapist?
No, Lovon cannot replace licensed therapy and should not be used as a substitute for professional mental health treatment. Lovon cannot diagnose conditions, prescribe medications, or handle severe mental health crises. It's designed to provide supplemental emotional support and evidence-based coping techniques between therapy sessions or while seeking professional care.
Is online therapy effective for anxiety and depression?
Research shows telehealth therapy services can be as effective as in-person treatment for many mental health concerns, including anxiety and depression. Lovon uses evidence-based techniques like cognitive behavioral therapy that have proven effectiveness for these conditions, though it provides supportive guidance rather than formal therapy.
What should I do if I'm having a mental health crisis?
If you're experiencing a mental health emergency, call 988 for immediate crisis support or 911 if you're in immediate danger. In Louisville, you can also contact Centerstone Crisis at 800-221-0446. Lovon is not designed for crisis intervention and cannot provide emergency mental health care.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Lauren
3 weeks ago
The sessions helped me understand why certain topics triggered me so much. Once I saw that, things became easier.
Lisa
2 months ago
The sessions helped me break repetitive arguments with my partner. I finally understood what I was contributing to the conflict.
Hannah
2 months ago
I learned how to express boundaries without guilt. That alone changed how safe I feel in my relationship.
Elizabeth
2 months ago
I learned how to handle conflict without feeling attacked. That alone made a big difference.
Emily
1 month ago
I learned to slow down and listen instead of immediately defending myself. This completely changed the tone of our discussions.
Lauren
3 weeks ago
The sessions helped me understand why certain topics triggered me so much. Once I saw that, things became easier.
Lisa
2 months ago
The sessions helped me break repetitive arguments with my partner. I finally understood what I was contributing to the conflict.
Hannah
2 months ago
I learned how to express boundaries without guilt. That alone changed how safe I feel in my relationship.
Elizabeth
2 months ago
I learned how to handle conflict without feeling attacked. That alone made a big difference.
Emily
1 month ago
I learned to slow down and listen instead of immediately defending myself. This completely changed the tone of our discussions.





