Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
Is online therapy as effective as in-person therapy?
Yes, extensive research demonstrates online therapy is as effective as in-person therapy for treating anxiety, depression, PTSD, and many other mental health conditions. Virtual sessions provide the same therapeutic benefits while offering additional conveniences like flexible scheduling and privacy.
Does North Carolina Medicaid cover online therapy services?
North Carolina expanded Medicaid in December 2023, and many telehealth services are covered. However, Lovon is not a licensed therapy service and wouldn't be covered by insurance. Check with your insurance provider about coverage for traditional online therapy sessions.
Is my privacy protected during online therapy sessions?
Yes, legitimate online therapy platforms use HIPAA-compliant encryption to protect your health information. Lovon employs bank-level security to ensure all conversations remain private and confidential, meeting the same privacy standards as traditional therapy offices.
Can online therapy help with relationship counseling?
Online therapy can effectively address relationship issues, communication problems, and personal challenges affecting relationships. While Lovon provides individual emotional support, licensed online therapists in North Carolina also offer couples therapy and family therapy through telehealth platforms.
How do I know if online therapy is right for me?
Online therapy works well for people comfortable with technology who prefer flexible scheduling and privacy. It's particularly beneficial if you have transportation challenges, live in rural areas, or struggle to find available therapists nearby. Try Lovon's free trial to experience the difference.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Jennifer
2 months ago
Lovon helped me process emotions I had been avoiding for a long time. It felt safe and structured.
Mia
1 month ago
Lovon helped me feel heard and validated while still challenging my assumptions.
Kevin
2 months ago
I stopped escalating conflicts automatically. I now pause and think before responding.
Matthew
1 month ago
Lovon helped me regain emotional balance during a very stressful period. I feel calmer and more grounded in my relationship.
Grace
1 month ago
Lovon helped me rebuild emotional clarity during a very confusing time.
Jennifer
2 months ago
Lovon helped me process emotions I had been avoiding for a long time. It felt safe and structured.
Mia
1 month ago
Lovon helped me feel heard and validated while still challenging my assumptions.
Kevin
2 months ago
I stopped escalating conflicts automatically. I now pause and think before responding.
Matthew
1 month ago
Lovon helped me regain emotional balance during a very stressful period. I feel calmer and more grounded in my relationship.
Grace
1 month ago
Lovon helped me rebuild emotional clarity during a very confusing time.





