Frequently asked questions
Answers to some of the most common questions about how Lovon works and what it can (and can't) do.
What is the difference between online therapy and an app like Lovon?
Online therapy means sessions with a licensed clinician who can assess and treat you. Lovon is an AI voice companion for mental health support with no licensed clinicians behind it. It cannot diagnose, treat or prescribe, and it is not a substitute for care from a licensed professional.
Does North Carolina Medicaid cover online therapy services?
North Carolina expanded Medicaid in December 2023, and many telehealth services are covered. Ask your plan for its behavioral health network. Lovon is not a healthcare provider, does not bill insurance, and is not covered by any plan.
Is a support app private?
Lovon is not a healthcare provider, so the clinical confidentiality rules that bind licensed therapists do not apply to it. How your data is handled is set out in the privacy policy, which is worth reading before you start.
Can online therapy help with relationship counseling?
Licensed therapists in North Carolina offer couples and family work by telehealth. Lovon does not do couples work, it is an individual support app, though people do use it to think through relationship patterns on their own.
How do I check that a therapist is licensed in North Carolina?
North Carolina licenses psychologists, clinical mental health counselors, and clinical social workers through separate boards, each with a public lookup. The license generally has to match the state you are physically in during a session.
Resources & tools
Explore evidence-informed articles and free tools designed to support your mental health journey.
What our users say
See what our customers have to say about us
Matthew
1 month ago
Lovon helped me regain emotional balance during a very stressful period. I feel calmer and more grounded in my relationship.
Lily
1 month ago
I learned how to talk about difficult topics without shutting down. That was a big breakthrough for me.
Michael
1 month ago
I used Lovon during a period of constant emotional ups and downs. Over time, the sessions helped me feel grounded again.
Clara
1 month ago
Lovon helped me process emotions I had been avoiding for a long time. It felt structured and safe.
Samantha
2 months ago
Lovon helped me see my partner's point of view without ignoring my own needs. That balance was something I struggled with for years.
Matthew
1 month ago
Lovon helped me regain emotional balance during a very stressful period. I feel calmer and more grounded in my relationship.
Lily
1 month ago
I learned how to talk about difficult topics without shutting down. That was a big breakthrough for me.
Michael
1 month ago
I used Lovon during a period of constant emotional ups and downs. Over time, the sessions helped me feel grounded again.
Clara
1 month ago
Lovon helped me process emotions I had been avoiding for a long time. It felt structured and safe.
Samantha
2 months ago
Lovon helped me see my partner's point of view without ignoring my own needs. That balance was something I struggled with for years.





